Frequently Asked Questions
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Last updated: March 2025
Privacy Policy
Maison Affluere is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our services.
By using our website (www.maisonaffluere.com), you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, and shipping address
- Payment details (processed securely via third-party providers)
- Purchase history and order details
Information from cookies and analytics tools (e.g. IP address, browser type, device information)
How We Use Your Information
Your information is used to:
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send order updates and transactional emails
- Improve our website and shopping experience
- Send promotional emails (if you opt in)
We do not sell or rent your personal data to third parties.
Third-Party Services
We use trusted third-party providers (e.g., Shopify, payment processors, analytics platforms) to operate our store and services. These providers may collect and process your data according to their own privacy policies.
Cookies
We use cookies to enhance your browsing experience and collect analytical data. You can manage your cookie preferences through your browser settings. By using our website, you consent to our use of cookies.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
Your Rights (UK GDPR)
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications at any time
- File a complaint with the UK Information Commissioner’s Office (ICO)
To exercise these rights, contact us at contact@maisonaffluere.com.
Security
We implement appropriate security measures to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our website indicates your acceptance of the revised terms.
Contact Us
If you have any questions or concerns regarding this policy, please contact us at:
contact@maisonaffluere.com